Refund & Cancellation Policy

This Refund & Cancellation Policy applies to subscriptions and paid services for the Dairy Farm Management System offered by P2PClouds.

By purchasing a plan, you agree to the billing and cancellation terms described below.

The Platform is offered on subscription tiers with defined user quotas, module access, and storage limits as shown on your plan page or order confirmation.

Subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected) unless cancelled before the renewal date.

Upgrades take effect immediately; downgrades typically apply at the start of the next billing cycle unless otherwise stated.

You may cancel your subscription at any time by contacting info@p2pclouds.net or through your account administrator, subject to verification of account ownership.

Cancellation stops future billing but does not automatically delete your farm data. Access continues until the end of the current paid period.

After the subscription ends, account access may be restricted. Data export should be requested before cancellation if you need a copy of your records.

P2PClouds may suspend or terminate service immediately for non-payment, Terms violations, or fraudulent activity.

Monthly subscriptions: fees are generally non-refundable once a billing period has started. Partial-month refunds are not provided except where required by law.

Annual subscriptions: if you cancel within fourteen (14) days of initial purchase and have not substantially used premium modules, you may request a full refund.

Duplicate charges, verified billing errors, or prolonged service outages caused solely by P2PClouds may qualify for a prorated or full refund at our discretion.

Promotional, trial, or custom enterprise agreements may have separate refund terms specified in writing.

Setup fees, onboarding services, custom development, third-party integrations, and one-time license purchases are non-refundable unless explicitly stated in your contract.

Fees for periods during which the Platform was available and accessible, regardless of actual usage volume, are not refundable.

Submit refund requests to info@p2pclouds.net with your account email, organization name, invoice number, and reason for the request.

Approved refunds are processed to the original payment method within seven to fourteen (7–14) business days, depending on your payment provider.

If a refund is issued, associated subscription access may be revoked immediately or at period end, depending on the circumstances.

If a free trial is offered, you will not be charged until the trial ends unless you subscribe earlier. Cancel before the trial end date to avoid charges.

Trial eligibility is limited to one per organization unless otherwise approved by P2PClouds.

Following cancellation, we may retain backup copies of your data for a limited period for disaster recovery and legal compliance before permanent deletion.

You are responsible for exporting required records prior to account closure. P2PClouds is not liable for data loss after the retention window expires.

For cancellation or refund assistance, email info@p2pclouds.net or visit https://p2pclouds.net.